Terms and conditions

Last updated: 10 November 2026

These terms apply when you browse or place an order through the Shiloh website. By placing an order, you agree to these terms. Mandatory consumer rights under applicable law are not limited by anything here.

Products and availability

We make reasonable efforts to describe and photograph products accurately. Colours and appearance can vary by screen and lighting. Product details, availability, and prices may change; the information shown when you submit an order is the information that applies to that order, subject to confirmation by Shiloh.

Prices, orders, and payment

Prices are shown in the currency for your selected region. Applicable taxes, delivery charges, and payment options are shown at checkout before you place the order. Submitting an order is a request to purchase; the order is accepted when we send an order confirmation. If an item or price is unavailable or contains an obvious error, we will contact you before proceeding or arrange a refund where required.

Payments are processed using the payment method displayed at checkout. You must provide accurate information and be authorized to use the selected payment method.

Delivery, cancellations, and replacements

Delivery options, charges, and estimates are shown for your region at checkout. Delivery dates are estimates unless we expressly confirm a guaranteed date. Shiloh accepts replacement requests within 7 days of delivery only for items that arrive damaged. A continuous, unedited unboxing video is mandatory for damage claims. See our shipping information and replacement policy. Statutory rights continue to apply.

Accounts and acceptable use

Keep your account details accurate and protect your sign-in credentials. You are responsible for activity performed through your account unless the law provides otherwise. Do not misuse the website, interfere with its operation, or submit unlawful, harmful, or misleading material.

Artwork and intellectual property

Site text, branding, graphics, and product imagery are owned by Shiloh or used with permission. You may use the website for personal shopping and may not reproduce or commercially use its content without permission or another legal basis.

Liability and changes

Nothing in these terms excludes liability or remedies that cannot be excluded under applicable law. We may update these terms from time to time; the version posted when you place an order applies to that order, subject to mandatory law.

Contact

If you have a question about these terms or an order, please contact Shiloh.