7-Day Replacement Policy

We accept replacement requests within 7 days of delivery only when an item arrives damaged. We do not accept returns or offer replacements for any other reason. Please contact us promptly with your order details and clear photos of the damage.

A continuous, unedited video of the package being opened is mandatory for every damage claim. Please record the sealed package, shipping label, and the item as it is unpacked. Claims without an opening video cannot be considered.

This policy does not limit any consumer rights that cannot legally be excluded. For help with a damaged delivery, please contact Shiloh.